Administration and Documentation Fees

All dealerships have an Administration and Documentation fee. At Volvo of Keene our fee is $499 and is applied to all vehicles sold. Unless otherwise stated that administration fee is not included in the listed price of any particular vehicle.

For your peace of mind we have built this webpage to disclose to you all the reasons we are required to charge this fee.

Why an administration fee?

The Administration Fee, also known as a services fee, addresses costs incurred by our dealership that are separate from those paid to acquire the vehicle. The Administration Fee recognizes some of the costs related to compliance with federal and state laws which provide for safety, consumer protection, anti-theft measures, vehicle history checks, notifications, certifications, and official filings.

Much work and expense occur even before a document is ready to be used and there are many documents. Before vehicles can be sold dealers must invest in personnel training to carry out legal mandates. Not all transactions involve the same services, but all carry many legal requirements and documents to support those requirements. Car and Truck dealerships must comply with state and federal laws, rules, and regulations specific to motor vehicles, which are implemented and enforced by these state and federal agencies:

New Hampshire Department of Safety

• Division of Motor Vehicles
• Inspection and Dealer Program Unit
• New Motor Vehicle Arbitration Board
• Vehicle Emissions Program
• State Police
• New Hampshire Banking Department
• New Hampshire Department of Environmental Services
• New Hampshire Attorney General
• New Hampshire Insurance Department
• New Hampshire Department of Environmental Services
• New Hampshire Attorney General
• New Hampshire Insurance Department
• New Hampshire Department of Labor
• National Highway Traffic Safety Administration
• Federal Trade Commision
• Federal Reserve Board
• U.S. Internal Revenue Service
• U.S. Environmental Protection Agency
• Federal Bureau of Investigation
• U.S. Drug Enforcement Administration
• U.S. Customs Service
• U.S. Financial Crimes Enforcement Network
• U.S. Department of Labor
• Occupational Safety & Health Administration
• U.S. Immigration and Naturalization Service
• U.S. Office of Foreign Assets Control
• Federal Highway Administration
• Federal Motor Carriers Administration
• U.S. Research and Special Products Administration

Administration Responsibilities

• Check vehicle safety, history and titles
• Provide full condition information on the window label
• Discover and disclose accurate vehicle mileage
• Check for recalls on used vehicles where required
• Complete required forms and contracts that protect your interests
• Process titles and plates
• File and clear liens
• Keep your information private and secure
• Fulfill vehicle emissions laws
• Pass along manufacturer information including lemon law notices
• Process rebates on your purchase
• Keep you informed of your rights and obligations
• Keep you informed of your rights and obligations
• Keep important records of your purchase
• Purchase required forms and supplies
• Maintain technology to process your paperwork faster
• Train staff to carry out laws that protect you
• Maintain professional licenses that ensure quality service
• Maintain required Dealer Bond

Why so many forms?

Most forms are required to fulfill New Hampshire and Federal laws; others are often necessary for accounting, financing, or manufacturer rebate reimbursement or notification.

Privacy

Dealers must collect non-public, personal information that may be required as a result of a credit or title application. They do not ask for personal information unless it is required, because dealers take your privacy seriously.

It's the New Hampshire way

Dealers share an interest in creating consumer laws that keep customers' satisfaction high and the industry healthy. For that reason, NHADA dealer member companies have joined the NH Department of Safety - Division of Motor Vehicles, the NH Banking Department of Justice- Consumer Protection Division, and other agencies in creating strict laws regarding sales.

Peace of mind

New Hampshire dealers must be licensed by the state. In order to qualify for a license, they must meet requirements regarding financial stability, proper dealership facilities, record-keeping and more. Licensing offers you the peace of mind that dealership staff have the knowledge they need to do business the right way.

The lists of rules and regulations and administrative responsibilities contained on this page are not meant to be comprehensive or exhaustive but are, instead, used for explanatory and illustrative purposes only. Actual expenses incurred and recovered through and Administration or services fee, as well as the size of the fee, may vary by dealer, location, and transaction.